Black & Decker Appliances Customer Reviews & Experiences (2023)

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Audrey of Bellflower, CA Verified Reviewer

Original review: March 1, 2023

So I bought a dustbuster at our local Walmart. Before I could use it I became very ill and when I finally opened the box I realized there was no charger inside. Happy that I still had my receipt, I went back to Walmart. They refused to take it back. This isn't the first time Walmart has done this to me. It was beyond the time for returns but the unit was obviously brand new never used. I came home disappointed, frustrated, and once again vowing to never shop at Walmart. Let me stop and say that I have owned many Black & Decker products throughout the years. I've never had a problem. They've always excelled in whatever they were purchased for.

My brand new dustbuster, unfortunately, was useless. I emailed Black & Decker. To be honest, I really didn't expect much because I knew the fault of there being no charger most likely was not because of them. I did notice a little piece of tape on the box when I purchased it, and I think it was returned and put back on the Shelf without being checked for all the parts. That would be Walmart, not Black & Decker. The email form I filled out said somebody would be in touch with me.

I've never contacted Black & Decker before, but usually when companies say that it takes a while. It was late at night, I did not expect a response at that time. I was so surprised. They got right back to me. Immediately they got to the question of what happened. I told them. Again, immediately I was sent another email asking my name, home address, telephone number, model number of the dustbuster and I think a couple of other things. They also asked me for a picture of the receipt. I couldn't find it. I looked everywhere. I looked at my car, my pockets, just everywhere. It was nowhere to be found. I had begun to think that Black & Decker was going to do something good for me with the dustbuster.

Now, with no receipt, all of those happy thoughts were gone. I was just going to be out $40+. Not so. When I told Arnold,, (the Black & Decker online employee that was helping me) that I thought I might have left the receipt on the counter at Walmart when I was trying to return the item I couldn't see him, but I want to say he didn't bat an eye. He took the rest of the information, made sure it was the right model, and told me they would be sending me out a replacement. I couldn't be more surprised nor more happy. It's been a rough several years in every area. Physically and financially included.

In 2 weeks, more or less, I will have either a new dustbuster with a charger, or even just a charger would be great. This was all taken care of in the wee hours of the night, and took maybe two hours. I think it would have been faster had I not delayed, looking for the receipt. I'm more than satisfied with the customer service.

I am more than satisfied with all of the products that I have had throughout the years. There has been a lot and not 1 has disappointed. My husband had many Black & Decker products as well. We've never had a complaint. Now after all these years, still no complaint. Their customer service is way above the bar. Even through email, Arnold presented as friendly, courteous, professional, and knowledgeable. I think they're doing a great job over there. I can't thank them enough for making quality products and having quality customer service and quality employees. I would recommend their products and their company to everyone. Actually, I probably have in the past. I would recommend them to my family. My grown children. That right there is really saying something because, well because it's my children.